- March 23, 2025
- Posted by: Ahmed Abed
- Category: EN
As part of the One-Stop- Shop services digitization and digital transformation efforts, the General Authority for the Suez Canal Economic Zone (SCZONE) announced, in a statement issued this morning, the beta launch of several digital services for investors on its investor’s platform as part of the first phase. These include two services related to Customer Relationship Management (CRM), Reception and Counselling Services, and Investor Onboarding and Project Approval services. This phase also includes a range of One-Stop-Shop services, which include, Permanent Operation licenses by Notice, Annual Follow-up of Establishments Holding Operating Licenses, Additional services are set to be launched gradually, including Temporary Operation License by Notice, Permanent Operation licenses -Prior Licensing, Operating License Administration Amendment, Operating License Technical Amendment, and Construction Permit. These services have been launched on a trial basis.
*”The first phase of the new digital services has been launched as part of our digital transformation plan, which includes receiving applications, issuing licenses, and annual follow-up. This step is designed to facilitate procedures for investors and provide more efficient and transparent services, thereby enhancing the investment climate within SCZONE. It is constantly striving to develop its business model, which is based on supporting investors by all possible means, through simplifying procedures, improving infrastructure, and offering competitive advantages that enhance the attractiveness of SCZONE. It is crucial to keep up with technological advancements to provide an integrated investment environment that attracts more local and foreign investments.” Mr. Waleid Gamal El-Dien, Chairman of SCZONE declared.*
*”Through the support and financing of the European Bank for Reconstruction and Development (EBRD), we exchange expertise, apply best global practices in digital transformation, facilitate investment procedures, develop digital infrastructure, and achieve integration between various services. This enhances operational efficiency and helps create a dynamic and attractive business environment that keeps pace with global economic developments.” Mr. Waleid Gamal El-Dien, Chairman of SCZONE added.*
*”The SCZONE’s transformative initiative will revitalize the investment ecosystem, drive economic growth, and create jobs, ultimately establishing a dynamic and prosperous environment for attracting foreign direct investment (FDI) in Egypt.” Mr. Mark Davis, EBRD Managing Director Southern & Eastern Mediterranean said*
*”SCZONE is rapidly becoming one of the world’s most important trade hubs. It represents an exciting opportunity for Agility and many companies investing in new production facilities there. As part of our commitment to SCZONE and Egypt’s future, we are investing $60 million to build new customs and logistics facilities in SCZONE. Agility’s Transfora business is partnering with the European Bank for Reconstruction and Development (EBRD) to launch a secure new digital gateway and one-stop shop to serve SCZONE’s investors. Alongside the gateway launch, we’re running digital skills workshops for staff of SCZONE’s Investor Services Department so they can provide world-class onboarding and services to companies looking to establish and operate in SCZONE; a gateway to various global markets.” Tarek Sultan, Vice Chairman of Agility said.*
It is worth noting that the digitization of investor services is part of the support and financing provided by the European Bank for Reconstruction and Development (EBRD) to SCZONE. The Bank offers SCZONE technical support services to elevate performance levels at the one-stop shop. The project is being implemented by the Kuwaiti company “Agility,” which collaborates with SCZONE to implement the strategic vision in logistics services, support industrial zones, and digitize services.